Medical Case Management
The Medical Case Manager (MCM) will initiate a three-point contact, and provide an update and case management plan to the insured and/or carrier within 24 hours (or per insured/carrier guidelines). A formal reporting period is typically thirty days, but can be shortened or lengthened at the request of the insured/carrier.
Telephonic Case Management
- Managing Care and Costs
- What takes place during the initial week of an injury/illness may determine whether the injury/illness becomes a long-term disability or delayed recovery.
- Our telephonic case management service provides a proactive approach to effective optimal and expeditious restoration of an individual's pre-injury /illness status in a cost effective manner.
- Our disability managers improve communications, fostering early problem identification/resolution and adaptation to an injury or illness.
- Wagner Rehabilitation, LLC Telephonic Case Management ensures an early intervention which can result in decreased periods of disability, cost reduction and timely resolution and closure of claims.
Field Case Management
- Initiate telephonic contact with employer and/or insurance representative, injured worker, and medical providers within 24-48 hours of referral
- Determine the nature of the injury/illness, treatment needs, current and future functional capacities and estimated (if any) lost work time
- Apprise all involved parties of injured worker's medical, functional, and employment status
- Facilitate prompt medical provider reports, medical appointments, second opinion, and independent medical evaluations
- Obtain job descriptions and assist employers in identifying transitional, alternate or modified work opportunities
- Promote employer/employee communications and develop return to work plans